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Questions and answers
The questions we field most often, answered the way we would answer them on the phone. If yours is not covered, call (877) 875-5384 and ask.
Do you offer emergency and 24 hour service in your city?
Yes. (877) 875-5384 is answered around the clock, every day of the year. Wildlife inside living space, stinging insect nests by a doorway and anything involving an allergy are treated as priority calls in your city and the surrounding towns.
How soon can somebody get here?
Same-day is available across most of your city if you call early in the day, and next-day is standard otherwise. You get an arrival window on the phone rather than a vague promise to be in touch.
How is the work priced?
You get a flat quote before anything begins. It reflects the species, how far it has spread and how much sealing the building needs, and it does not change once you have approved it.
What is the difference between extermination and wildlife removal?
Extermination covers insects and rodents through treatment, baiting and exclusion. Wildlife removal deals with larger animals such as raccoons, squirrels, bats, skunks, opossums and snakes, using trapping, one-way doors and structural sealing. We do both from this number, so you do not need to diagnose it yourself first.
Do you repair the damage the animals caused?
Yes. Contaminated insulation, droppings, nesting material and odour are handled as part of the job, along with repairing the torn or chewed entry points that let them in.
Do you work with businesses in your city?
We do. Restaurants, offices, warehouses, retail, schools and managed residential across your city are serviced on schedules built around trading hours, including overnight and weekend visits.
Can you come out today?
Often, yes. Same-day slots across your city fill early, so call (877) 875-5384 as soon as you can and we will tell you honestly what is left rather than booking you and rescheduling.
Is treatment safe around children and pets?
Tell us about pets, children and anyone with allergies or a respiratory condition when you book and we plan around them. You will also be told which areas to stay out of and for exactly how long.
Do you offer ongoing plans rather than one-off visits?
Yes. Monthly, quarterly and seasonal programmes run throughout your city, and it is where most customers end up after we clear the initial problem. It costs considerably less than treating the same infestation repeatedly.
How do I tell what is in my attic?
The timing is the clue. Mice are light and quick, rats are heavier and mostly nocturnal, squirrels are loudest at dawn and dusk, and raccoons thump and drag. Tell us what you hear and when, and we can usually narrow it down before we leave the depot.
Are animals removed humanely?
Wherever species, season and structure allow it. One-way doors let animals leave under their own power, and where trapping is required we check traps promptly and keep litters with the mother rather than separating them.
Which areas around your city do you cover?
your city itself plus the surrounding suburbs, townships and nearby communities. If you are close by and unsure whether you are in range, call (877) 875-5384 and we will tell you immediately.
Will a single visit fix it?
For a wasp nest or a single animal, usually. For roaches, bed bugs, fleas, termites or an established rodent population, plan on a follow-up, because breeding cycles mean the second visit is what finishes the job. It is quoted up front rather than added afterwards.
Do I need to leave the property?
For most treatments, no. Where a room needs to stay empty for a few hours you will know before we start so you can plan around it.
What should I do before you arrive?
Keep pets clear of the affected area, do not spray anything yourself, and if an animal is confined to a room keep that door shut. For bed bugs, roaches and fleas there is a short preparation list we send at booking.